UK deliveries normally take between 2-3 working days. For the rest of Europe delivery can take up to 10 working days.

If you're concerned that your order has not arrived, please give 5 working days before sending our care team an email at care@properav.com and we'll do our best to assist you.

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 28 days of receipt. Please note returns cannot be accepted if the goods have been torn, damaged or tampered with. We ask you to take care of the goods you purchase while they are in your possession. This means that you may inspect the goods but tags should not be removed from any item and the original packaging should be retained.

If your item is damaged or develops a fault, please contact us at care@properav.com for further assistance.

Please return your goods to:

DirekTek Distribution Ltd
5 Century Point
Halifax Road
High Wycombe
HP12 3SL

If you are shipping an item over £30 we would recommend using a trackable shipping service. If a non-tracked service is used and we do not receive your parcel back we will not be able to provide you with a refund.

In the event that a Proper product develops a fault our customers are covered by a 2 year warranty period.

With these models you will need to attach your monitor or television to the bracket whilst it is mounted on the wall or desk, and then adjust the spring tension. The gas spring is made to hold a large amount of weight so needs to be anchored before adjusting.

You should find that with the weight of the monitor/TV, turning the allen key toward the minus symbol (clockwise) will reduce tension, which will eventually release the spring and the monitor/TV will slowly drop to desired height. Then simply turn the allen key back the other way (anti-clockwise) to set in place.

Our wall mounted brackets come with all the screws and fixings you will need to install them in most standard environments.

We recommend that you do not fix your bracket to a plasterboard wall, with the exception of fixing it to a support joist behind the wall, as plasterboard alone will likely be too weak to support the weight.